Account Deletion Policy

This policy explains how to delete your CardVault Pro account and what happens to your data when you do. It supplements our Privacy Policy and Terms of Service.

1. How to Delete Your Account

You can permanently delete your CardVault Pro account directly within the app:

1. Go to Profile
2. Open Account Settings
3. Select Delete Account
4. Confirm the deletion when prompted

If you are unable to access the app, you can also request account deletion via the Contact & Support page. We will verify your identity before processing the request.

2. What Gets Deleted

When your account is deleted, the following data is permanently removed from our active systems:

• Your profile information (name, email, preferences)
• Your portfolio and card records (player details, grading data, purchase prices, notes)
• Uploaded card images and scans
• Alerts, watchlists, wishlists, and saved calculator data
• Community content you own (posts, showcases, comments) associated with your account

3. What May Be Retained

In limited cases, we retain a minimal set of records after deletion, strictly where required by law or legitimate business need, such as:

• Billing and transaction records required for tax, accounting, or fraud-prevention obligations
• Records necessary to resolve disputes or enforce our agreements
• Anonymised or aggregated data that no longer identifies you

Any retained records are kept only for as long as legally necessary and are not used to reconstruct your deleted portfolio or profile.

4. Subscription Cancellation

Deleting your account does not automatically cancel an active paid subscription billed through Stripe. Please cancel your subscription from the billing portal (Profile → Manage Subscription) before deleting your account to avoid further charges. If you delete your account with an active subscription, contact us via the Contact & Support page and we will assist with cancellation.

5. Timeframe

Account and data deletion is processed immediately upon confirmation in the app. Removal from backup systems, where applicable, is completed within a reasonable period as part of our standard backup rotation cycle.

6. Irreversibility

Account deletion is permanent and cannot be undone. Once deleted, your collection data, images, and history cannot be recovered. If you simply wish to stop using the app temporarily, you do not need to delete your account.

7. Contact

For questions about account deletion or to request deletion on your behalf, please use the Contact & Support page.