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Privacy Policy

Effective date: July 4, 2026

CardVault Pro ("CardVault Pro", "we", "us", or "our") provides a portfolio and market intelligence platform for trading card collectors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using CardVault Pro, you agree to the collection and use of information as described here.

1. Information We Collect

Account Information

When you sign in, we collect your name and email address through our authentication provider (including Sign in with Apple, where your email may be a private relay address). We do not receive or store your password.

Collection Data

Information you enter about your cards — player/character name, set, year, grading details, purchase price, notes, and photos you upload of your cards.

Payment Information

Subscription payments are processed securely by Stripe. We do not store your credit card number — Stripe handles all payment data under its own privacy policy and PCI-compliant infrastructure.

Usage Data

We collect basic analytics about how you use the app (e.g. features used, pages visited) to help us improve the product. We do not sell this data.

2. AI-Powered Features

CardVault Pro includes AI-powered tools (card grading estimation, label scanning, market intelligence, and portfolio analysis). To provide these features, card photos and card details you submit may be sent to our AI processing providers solely to generate the requested analysis (e.g. an estimated grade or market summary). This data is used only to generate your results and is not used to train third-party AI models on our behalf beyond standard provider processing.

3. Market Data

To power valuations, CardVault Pro retrieves publicly available sold-listing data from third-party marketplaces (such as eBay) matching the cards in your collection. This market data is aggregated and does not identify you personally.

4. How We Use Your Information

  • To provide, operate, and maintain your account and portfolio
  • To generate valuations, grading recommendations, and market insights
  • To process subscription payments and manage billing
  • To send transactional emails (e.g. price alerts, account notices) and, where you have not opted out, product updates
  • To provide customer support
  • To detect, prevent, and address fraud or technical issues

5. Sharing of Information

We do not sell your personal information. We share data only with:

  • Service providers who help us operate the app (hosting, database, authentication, email delivery, and AI processing providers), bound by confidentiality obligations
  • Stripe, for payment processing
  • Other users, only where you explicitly choose to share information (e.g. public showcases, community posts, or trade proposals you initiate)
  • Law enforcement or regulators, where required by law

6. Data Retention & Account Deletion

We retain your data for as long as your account is active. You may permanently delete your account and associated data at any time from within the app (Profile → Account Settings). When you delete your account, your portfolio, uploaded images, and personal information are permanently removed from our active systems, except where retention is required for legal, tax, or fraud-prevention purposes.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can exercise most of these rights directly in the app, or by contacting us (see Section 10).

8. Data Security

We use industry-standard technical and organisational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

CardVault Pro is not directed to children under 13 (or the applicable minimum age in your region), and we do not knowingly collect personal information from children.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please use the Contact & Support page in the app.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date above and, where appropriate, via in-app notice.